Resideo has recognized a problem with some Whole Join 2.0 passwords. Apple iOS customers on firmware model 17.6.1 could also be unable to log into the Whole Join 2.0 app because of sure particular characters. Passwords containing a plus signal (+) or exclamation level (!) will trigger a login failure.
This situation may have an effect on account usernames. Nonetheless, since we usually use the shopper’s e-mail tackle because the username, it is uncommon for these particular characters to be current. After we reported a buyer who out of the blue could not log into their account, Resideo knowledgeable us of this situation. Apparently, we examined a login utilizing an exclamation level (!) within the password on iOS model 17.6.1, and it labored for us, so the data stays considerably unclear.
In case your password labored earlier than however now not does after updating your iOS gadget, or in case you’re a brand new TC2 consumer on iOS and might’t log in after creating an appropriate password, the one choice is to alter your password.
- Go to the Whole Join 2.0 login web page.
- Settle for Cookies if prompted. Till you do, you will not have the ability to efficiently carry out Step 3 and Step 4 beneath.
- Click on “Issues Signing In?”
- Click on on both “Forgot Username” or “Forgot Password”.
- Comply with the prompts to reset both your username or your password. If it is advisable to reset each, you will need to first reset one, after which observe these identical steps to reset the opposite credential.
- As soon as you’ve got created each a Username and a Password with no plus image (+) you must have the ability to log in.
As you may see from the password reset display screen, each a plus image (+) and the exclamation level (!), which we have now verified will work, needs to be acceptable particular characters:
HTML browser logins will not be affected, nor does the difficulty have an effect on Android units. That is strictly a problem with Apple iOS units, and so far as we all know, solely with firmware model 17.6.1. An iOS consumer who doesn’t wish to change their username or password can elect to make use of a browser to entry their Whole Join 2.0 account as a substitute.
This situation will probably be resolved, however whether or not the repair will come from Resideo by means of a TC2 replace or from Apple through an iOS replace is unsure. If we obtain any updates, we’ll submit them on the prime of this web page, so keep tuned!