Yesterday, Resideo launched a Technical Discover about its First Alert VX1 HD Video Doorbell. A small variety of items show a purple LED for an prolonged time after set up. In case you have a unit displaying this conduct, you possibly can return it to the place you bought it or contact your alarm seller.
Initially, when you’ve got a First Alert VX1 HD put in and it’s working as anticipated there may be nothing it is advisable do. This problem has been reported in a small variety of items and solely very lately. In case your VX1 HD was affected, you’ll know nearly instantly after set up.
Subsequent, it is essential to make clear which LED we’re speaking about right here. The VX1 HD has a Standing LED which is positioned above the doorbell button and microphone. Along with the Standing LED, the doorbell button itself has an LED surrounding it. This discover refers back to the small Standing LED. In response to the Set up Directions, a stable purple Standing LED signifies that the battery is just not charging.
It is not unusual, after set up, for the Standing LED to point out both purple or amber. An amber Standing LED signifies that the battery is under the conventional working threshold however is charging. Nevertheless, if, after 90 minutes of charging, the Standing LED stays purple, and assuming the enter energy and wiring are confirmed to be good, there’s a downside.
Due to this problem, Resideo has chosen to place the First Alert VX1 HD on gross sales maintain. Which means that in the event you try and order a brand new unit from the distributor, it will not be accessible. Alarm sellers could have inventory on their cabinets that they will proceed to promote, however they run the chance of encountering this problem.
Alarm Grid would not preserve inventory, making certain that while you order from us, the product you get is probably the most lately manufactured model attainable. Although distributors do preserve inventory, so there may be all the time an opportunity {that a} seldom-ordered product could have been on their shelf for a while.
We won’t discontinue the First Alert VX1 HD, as we assume this maintain shall be temporary. You possibly can nonetheless order the doorbell on our web site. Presently, in the event you do you may obtain an electronic mail that the product is on backorder and that will probably be shipped as quickly as inventory turns into accessible once more.
That is all we all know at this level. There may be not sufficient data to find out if this can be a downside with the battery, the charging circuit, or if that is only a standing indication malfunction. It is unlikely that Resideo manufactures the battery. Is it a difficulty with the battery vendor? Is it one thing anomalous that occurred throughout manufacturing? That is why the product has been placed on maintain to allow them to carry out testing and diagnostics.
In some circumstances, the producer may have clients to ship them downside items. It is troublesome to substantiate and repair a difficulty if you cannot reproduce it. If that is the case right here, it is attainable Resideo could ask your alarm seller to ship returned VX1s on to them for testing. As an end-user, this would possibly not actually have an effect on you. It is simply good to know what goes on behind the scenes generally.
Relying on what they discover, Resideo could require that any present distributor inventory be returned to manufacturing to be reworked or retrofitted. That is often accompanied by some kind of marking on the field, like a inexperienced dot. This may often be positioned close to the field date code. On this approach, everybody will have the ability to inform {that a} newly bought First Alert VX1 HD Video Doorbell doesn’t undergo from this problem.