Throughout beta testing of the Resideo and Honeywell Residence PROWLTOUCH touchscreen keypad, the PROWLTOUCHDM desk mount and charging stand provided an LED on prime to point out when the keypad was correctly linked and charging. Resideo eliminated this characteristic, apparently in 2020, with out informing customers.
In fact something we are saying concerning the Honeywell Residence PROWLTOUCH can also be true of the Resideo PROWLTOUCHC. Each keypads are suitable with the PROWLTOUCHDM. The one distinction between the 2 keypads is the branding proven on the entrance of the product. Honeywell Residence merchandise are marketed towards residential use whereas Resideo branded merchandise are marketed for business use.
What makes this case considerably perplexing is the truth that the PROWLTOUCHDM nonetheless has the LEDs and the ribbon cable internally that may enable the LEDs to be linked to energy. There’s simply no connector on the ability board, so the LEDs can by no means be efficiently utilized.
After we first encountered this challenge, we thought we might discovered a producing downside. We obtained a number of totally different PROWLTOUCHDMs in our workplace, they usually all seemed the identical inside. All of the bits to make it work, minus that all-important connector.
We reported our findings to Resideo technical help. That they had no document of a product change. They escalated the inquiry to the product supervisor and that is how all of us came upon concerning the choice to take away this characteristic, which befell in April, 2020! Any PROWLTOUCH manufactured after April 2, 2020 won’t have a working LED indicator.
The date code for this product is simply positioned on the packaging that it is available in. You possibly can see a date within the first picture above. There isn’t a date code on the PROWLTOUCHDM itself. So, when you have one in all these and you’ve got already thrown away the field, there is no such thing as a solution to test a date code. When you’re simply shopping for one, it is possible that it’s going to have been manufactured after April 2, 2020.
You do not lose a lot with the removing of this characteristic. It may be just a little difficult to mount the PROWLTOUCH to the PROWLTOUCHDM in order that it is lined up accurately to correctly cost the keypad battery. The LED was good for permitting the person to make certain it was correctly mounted. In any other case, customers possible will not miss it. What are your ideas on this characteristic removing? Depart a remark beneath and tell us what you suppose.